I posted that last one just before lunch, having resigned myself to a luggage-less trip.
No. No. I don’t accept that. I am not taking this lying down. British Air owes me a suitcase, dammit. First I emailed the twit at BA Baggage in London who suggested I get in touch with the courier directly and suggested that “as it was British Air that lost my suitcase, I am going to suggest that you get in touch with the courier directly”. I translated a set of instructions with address, phone number, and a pointed yet polite message setting my expectations, and told the guy from London to send that when he gets in touch the courier to use my message.
Then I phoned BA Paris and informed the clerk that his options A or B (see previous post) were unacceptable, and I expected to receive my suitcase by noon on Thursday, when we would be in Rouen (all day, right in the centre of town, easy to find, not moving for hours, no excuses about ‘missing the boat’). D’accord.
An hour later I received my first official-looking email from British Air: a form with locator codes, baggage codes, the correct Rouen address, dates, and times. Pushing back worked – I think we’re getting somewhere. Hah! (that ‘hah’ is of course the triumph of hope over experience)