Transporting Pets: Getting Scout to Scotland

After shopping around I landed on Animal Travel for flying Scout to Scotland in October. I applied for a quote, and received a seven (yes, 7) page email, full of different coloured fonts, bolds, italics, highlights, etc… outlining costs, requirements, and potential issues for the journey. The opening paragraph quite clearly asked that clients read the email in full, as they are swamped in this post-lockdown world, and simply don’t have time to be answering questions that they have addressed in the initial email. Fair enough. So I printed out all seven (yes, 7) pages and started reading. The first section clearly and firmly addressed the size of crate that would be needed, so I started researching crates online. I must have measured Scout a half a dozen times (she does NOT like the tape measure) and searched Wayfair, Amazon, Rens, and so on. I finally found one for order from a store in London and called them to place an order and arrange for pick up. There, done.

Then I moved on to the next section of Animal Travel’s email, which stated that they (Animal Travel) provide the crate. Seriously. I called the store back (3 minutes after finalizing the purchase) to cancel. She must have thought I was an idiot. Two hours of my life I will never get back. If I had just done as the email said, and read the whole thing BEFORE doing anything – shades of the cruise down the Elbe River, and not reading the client brochure. Will I never learn?